One Note - Search Sop 1. Log on to PAPP001 with Tidal/T1d@l$ Account and run locally as Administrator : \\PAPP001\Apps\CTP PDF Creator\ctppdfprocess.bat batch file from PAPP001 locally if run remotely it will fail to create the log file they are looking for --- Open the following shortcut on PCCR001 desktop \\sharepoint@ssl\sites\rcm\cignaredirect. Close the window and close the session. 2. Login to PSRS004 as tidal/T1d@l$ user and close the session. 3. Login to PWHD003, stop Webhelpdesk, then start webhelpdesk from start menu